1. shipping Fees
We ONLY offer shipping within Australia via Australia Post.
All our products (except Frozen/Refrigerated items) are available for delivery to all states and territories of Australia.
Frozen/Refrigerated items are only available with Home Delivery.
Please see our website for further details on Home Delivery.
Our shipping fees are as follows:
- $15 – Flat Rate
- $2.95 (additionally) – Signature on Delivery
- $4.00 (additionally) – Express Post
Deliveries are processed promptly upon receipt of full payment.
2. Authority to Leave (at checkout)
If you add “Authority to Leave”, we will ensure that Australia Post leaves the order at your address as specified in your instructions. If you choose this option, please make sure you choose it ONLY if your order can be stored in a safe and secure location.
Please note: when choosing “Authority to Leave”, we cannot offer any assistance if your order is lost or stolen.
3. Delivery Instructions (at checkout)
If your nominated delivery address is an apartment, unit or other secured building (‘Secured Building’), you must provide us with all relevant details under ‘delivery instructions’ required at the time of placing your order, including:
- Access Code
- Instructions
- Other such means to leave the order in a safe and secure location
If no relevant secure access instructions are given; your order may either be held with Australia Post, returned, or otherwise left at the doorstep.
We are at no time responsible for any lost or stolen goods where you have not provided the relevant access and security details or where you are not home at the time of any delivery.
4. unattended delivery
Australia Post uses their discretion with delivery, and if there is nowhere to leave the order, Australia Post may leave a card and take your order to the nearest Post Office, so please be as specific as possible with delivery instructions.
If you have the Australia Post App; Australia Post will notify you via text message to your mobile phone to advise your delivery is ready for collection at your nearest Post Office.
5. Delivery Timeframe
Once your order is received, it will be packed and shipped within 48 hours. Orders are generally delivered within the following Australia Post timeframes:
- Express Post – 1 to 2 Business Days
- Standard Post – 3 to 5 Business Days
Please note: Due to delays and restrictions; orders may take longer than Australia Post specified delivery timeframes.